Support FAQs

CATEGORIES

WEB HOSTING

Q) Where can I get support for hosting?
A) Support can be found at the following:
Email: hostingsupport @ coresecure.com
Phone: (781) 622-5700
Web: support contact form

Q) How do I get to the Admin console to manage my emails and hosting package?
A) Go to https:// <your domain> .com, net, org:8443

Q) How do I configure my site to work with JSP/Servlets?
A) To support JSP/Servlets, our server uses Tomcat on Linux with Apache web server.

To give full support to developers and offer a stable and reliable platform at the same time, we have created two hosting environments - test and production. Their characteristics are:

  • TEST
    Configured using Tomcat's "reloadable" option. This means that you can recompile your servlets as needed and Tomcat will reload them. This environment is restarted every 30 minutes for sites that have requested it since the last restart and configurations Tomcat is unable to refresh (like JavaBeans or web.xml) are reloaded. It is possible that the test environment may not be active at some point (you will get an "Internal Server Error" when acessing a JSP/Servlet). In that case, just request a restart.
  • PRODUCTION
    This is the real environment, where only previously tested JSP/Servlets should be deployed. This environment is restarted once a day (around 06:00 AM EST/EDT).

USING THE ENVIRONMENTS

  • TEST
    JSP pages are in /home/httpd/vhosts/<yourdomain>/httpdocs/test/ or any subdirectory. Servlets, libraries (jar), etc. are in /home/httpd/vhosts/<yourdomain>/httpdocs/test/WEB-INF/ (jar files in /lib and class files in /classes). Pages in the test environment are accessed through the following URLs:

    JSP:
    http://yourdomain/test/index.jsp
    http://yourdomain/test/mydir/test.jsp
    etc.

    Servlets:
    http://yourdomain/test/servlet/MyServletTest
    http://yourdomain/test/servlet/AnotherServletTest
    etc.
  • PRODUCTION
    JSP pages are in /home/httpd/vhosts/<yourdomain>/httpdocs/ or any subdirectory but /test. Servlets, libraries (jar), etc are in /home/httpd/vhosts/<yourdmain>/httpdocs/WEB-INF/ (jar files in /lib and class files in /classes). Pages in the test environment are accessed through the following URLs:

    JSP:
    http://yourdomain/index.jsp
    http://yourdomain/mydir/production.jsp
    etc.

    Servlets:
    http://yourdomain/servlet/MyServletProduction
    http://yourdomain/servlet/AnotherServletProduction
    etc.

    Put your libraries (jar files) in the directory/WEB-INF/lib.
    The files can be uploaded, using FTP to the web site address.

    To compile your servlets you can put the class files directly in the directory /WEB-INF/classes.
  • TOMCAT ERROR LOGS
    We know how important Tomcat's log is to your site's development process, so we've made the error report available at /home/httpd/vhosts/<yourdomain>/tomcat_logs-test/.

    This log is generated only for applications running in the test environment.
  • TEST CONTEXT RESTART
    There are situations when a restart of the test environment is necessary.
  • Please contact us if you need a restart:
    hostingsupport @ coresecure . com

Q) How do I use the admin interface?
A) Client Users Manual (Admin Panel Plesk) can be found here:
>>> PLESK MANUAL <<<

Q) Can I use a custom Default 404 error page?
A) Yes! You can upload a custom "Not found error" html page. Currently it works for all "not found" requests, except .jsp files

Q) Do I have Microsoft FrontPage access?
A) Yes! If FrontPage support has been selected for your domain you will be given the ability to ENABLE or DISABLE FrontPage as needed using the CONTROL PANEL.
For security reasons, authorization should only be enabled when FrontPage extensions are in use. TAB to the Authorization ENABLED choice. You can authorize or disable remote editing of the website using FrontPage. If you are supporting FrontPage, you should disable authorization for additional security. This setting can be changed by the Admin, Client, and Domain User logins in the control panel. FrontPage authorization should be disabled whenever not in use. To activate FrontPage authorization, make sure this choice is selected. If you want to turn off FrontPage authorization, select the Authorization DISABLED choice.

If you need to edit the site with the Microsoft FrontPage client, set temporary Authorization to ENABLED in your Domain's CONTROL PANEL. Then open your FP client at http://yourdomain.com and login with your "FP Admin Login" and "FP Admin Password". When finished editing the site, please go back to the Domain's CONTROL PANEL and set Authorization back to DISABLED.

You cannot change your "FP Admin Password" through the CONTROL PANEL. If you want to change it, please send us an email and we will do it for you.

Q) Where do I put my CGI scripts?
A) You can upload your scripts to the "cgi-bin" directory.

CFMX HOSTING

Q) Can we schedule our own tasks?
A) You can schedule their own tasks using the CFSCHEDULE tag.

Q) What are the default memory variables set to? Both Application and Session?
A) Application Variables default timeout is set to 2 days. Session Variables default timeout is set to 20 minutes. You can override the settings with the CFAPPLICATION tag.

FTP

Q) How do I access FTP to update my site?
A) To update your Domain via FTP, open your FTP client at ftp://<yourdomain>.com and login with your "FTP Login" and "FTP Password". The main directory of the Domain is "/httpdocs", publish your web pages here. The main page should be named "index.html".

SSL

Q: How Can I Generate a Certificate Signing Request (CSR)?
A: Please follow the instructions in this web page:
+ https://ssl-certificate.info/geotrust_CSR.html

EMAIL

Q: I cannot send email through my domain mail server. I get the following error from Outlkook Express:
---
Error: The connection to the server has failed. Account: 'youraccount', Server: 'www.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
---
A: It looks you are on a an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. Your solution should be as follows:
To set up Earthlink, Mindspring, or your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape/Mozilla Mail, etc.)
- In the SMTP (outgoing mail server) field you will enter smtp.earthlink.net (or whatever your dial up or direct access ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or your ISP's) username and password for that mail server (only if required, check this with your ISP).
- In Outlook Express it is at the bottom of that same tab. You must check 'My server requires authentication' and click in 'Settings' to enter your Earthlink (or your ISP's) username and password.

Your email will still be from your own domain name, the only difference is in the way it is routed throughout the Internet. Instead of being sent through our servers it is processed through Earthlink (or your ISP's) servers. This allows Earthlink (or your ISP) to monitor its users.

Q) Can I conduct mass mailings with my Coresecure hosting account?
A) we don't allow the sending of unsolicited messages through our servers.
Our hosting policy only allows double opt-in mailing lists.

A double opt-in list is the safest way to manage a mailing list on the Internet without getting accused of spamming.

How it works: The members must explicitly ask to subscribe, usually by filling a short form on a web page. Then they must confirm their subscription by replying to an email sent to them when they submit the form. They are always free leave the list when they want. (i.e.: there should be a link to unsubscribe from the list in each message. The reason why they must confirm after having already asked to subscribe is that it prevents anybody to register somebody else. You can find more info about double opt-in list at the following web pages:

Please make sure the mailing list emanating from your site conforms to the double opt-in rules before sending out messages.

Also make sure to remove the invalid email addresses from your mailing list, as often times we see a number of incorrect email address being sent from our servers.

Q) How do I get to the Admin console to manage my emails and hosting package?
A) Go to https://<your domain> .com, net, org:8443

Q) What are the setting for setting up my mail account?
A) Mail settings:
SMTP: mail.<yourdomain> .com, net, org, etc...
POP3: mail.<yourdomain> .com, net, org, etc...

Q) How do I set up Outlook to work with my email account?
A) Outlook setup support page HERE

Q) How do I access my webmail account?
A) http://webmail.<yourdomain> .com, net, org, etc...

Q) I am having trouble receiving HTML formated emails through webmail, what do I do?
A) Look at the source of the message in question, if the header "MIME-Version: 1.0" is missing, webmail will not treat the mail as HTML but as plain text, that's why the client sees the HTML code.  To resolve this problem you should contact the mail sender and let him/her know that the message is breaking an RFC and the missing header should be added.

Q) How do I set up Autoresponders in my email system?
A) Click here for instructions on setting up autoresponders

Q) How do I set up encryption so that I can send secure emails
A) Here is a quick walk through on setting up Windows Privacy Tools (WinPT)

Q) I keep trying to send emails out to known servers, but I keep getting the same error message back:
553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1). How do I set it so that I can send emails out to these people, and why would something be filtering who I am allowed to send emails to?

A) Coresecure's mail servers require user authentication for sending emails through them. Make sure you authenticate to the mail server using SMTP authentication or POP3/IMAP authentication by accessing your mailbox, before sending out new messages (the timeout period is 20 minutes).

SMTP authentication is usually the best one: if your mail client supports it, just use your mailbox login and password as the SMTP authentication info.

GENERAL SUPPORT

If there are any questions your would like answered or you feel are appropriate for this page, please send your requests to hostingsupport @ coresecure.com and in the subject line please type:
"Please post on web."